We keep all our customer information confidential. We do not sell, share, or divulge any information to third parties. We may email you, or our third-party service contractors may email you our promotional material at certain times to only our customers in an effort to present new selections, and/or inform customers of upcoming events we believe would be of interest. To be removed from any mailing list at any time contact Customer Care at 877-340-9869. Or using the “Remove” feature contained in any of our emails.
We use a customer’s name, mailing address, email address and telephone number for the following limited purposes:
- Sending emails for informational and operational purposes, such as account management or system maintenance;
- Monitoring and ensuring customer satisfaction, including troubleshooting problems and resolving disputes;
- Keeping you informed of new products and promotions at Traveling Vineyard; and
- Sending you Traveling Vineyard newsletters.
We may anonymize, and aggregate data collected through the Service and use it for any purpose. For example, we may aggregate usage and transaction information to provide product recommendations to Website users.
Promoting Wine Guides
Traveling Vineyard may, from time to time, publish a Wine Guide’s Personal Information (for example, name, photograph, sales results and achievements) to recognize the Wine guide’s achievements and help motivate other Wine Guides. These promotions will not contain Personal Information about customers.
Cookies and Similar Technology
We and our third-party service providers, such as advertising networks and analytics service providers, may collect anonymous information automatically through the use of “cookies” and similar technology. The service providers also may collect information about your online activities over time and on other websites or apps. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our Website.
If you place an order via our secure server, all your personal information is encrypted before it is transmitted over the Internet. We retrieve your order from our server, also via a secure connection.
Social Media Pages
We may collect information about you when you visit our social media pages or other features. The social media website provider may provide us with information, including Personal Information, such as your name, email address, and other information made available to us.
We may collect Personal Information through your communications with our customer-support team.
As Required By Law and Similar Disclosures
We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.
Each order is processed in compliance with state and county regulations. All sales are subject to state and local tax rates as well as shipping and handling charges.
Please allow up to 2 weeks for shipping on all orders. All orders must be shipped to a location where someone age 21+ will be available to sign for the package. The shipping address is agreed upon between consumer and Wine Guide when the order is placed, or when consumer places the order via the Traveling Vineyard website. UPS/FedEx are not authorized to leave shipments without obtaining a signature from an adult over age 21.
UPS/FedEx will make 3 delivery attempts before returning shipments to Traveling Vineyard. In the event that a reship is requested, an alternate address where someone age 21+ will be available to sign is required, and additional shipping charges will be incurred. Should a refund be requested for the returned shipment, it will be issued less original shipping costs, will incur a $20 return fee and a $20 restocking fee. All orders are processed at the discretion of Traveling Vineyard.
Traveling Vineyard can reroute shipments for a fee, as long as the package is not already on its way back to the shipping facility and the package is being rerouted to another address within the same state. Traveling Vineyard and/or the consumer can request that a shipment be held at a local UPS/FedEx hub for up to 5 business days, at no additional cost, for customer pick up. UPS/FedEx determines these hub locations, and the person whose name and address is on the package must be the one to pick up the package, bringing a valid form of ID upon package pick up.
Shipments cannot be sent to PO Boxes.
If you wish to have a shipment sent out again due to missing the 3 initial delivery attempts, an additional shipping fee of $30 will apply and, as with the initial shipment, someone over age 21 will need to be available to sign. Additional shipping fees must be paid at time of new order processing.
Returns and Refusals
If you wish to return a product or if you refuse delivery of a shipment, your account will be credited upon receipt of the returned items, less the original shipping cost, $20 return fee and a $20 restocking fee. If a shipment is delivered, signed for, and then a refund is requested, this will be approved at the sole discretion of Traveling Vineyard.
Credit card refunds typically take 3-5 business days to process, dependent upon your financial institution’s processing policy. Check refunds will be processed by Traveling Vineyard within 10 business days and then mailed via USPS. Mailing address confirmation is required before a check can be mailed.
All wine & accessories sold by TV are subject to the company quality guarantee for up to six months from the date of purchase. All reports of damage to wine and accessories must be reported to Traveling Vineyard within 6 months of purchase date. If an accessory that is reported as damaged within this 6-month time frame is no longer available, a credit will be issued.
Any wine that is damaged upon delivery will be replaced and any wine determined to be “spoiled” (e.g. corked, leaking, and turned), will be credited to the customer. These situations must be reported to Traveling Vineyard within 6 months of purchase date and are handled by the Traveling Vineyard Support group on a case by case basis. Refund requests received outside of this 6-month reporting time frame are at the sole discretion of Traveling Vineyard.
Traveling Vineyard will always work to make sure that the fairest resolution is found for the Wine Guide and customer. Since each wine is produced/purchased in finite amounts, Traveling Vineyard cannot guarantee to meet demand at all times. If an order is placed for a wine which cannot be provided, Traveling Vineyard reserves the right to substitute a similar type and quality wine for the same price. If a substitute is not readily available, the customer will be contacted. If they elect not to have a substitute, the cost of the order will be reduced accordingly and may impact marketing fees, ongoing promotions, etc. In no case will the Event Host rewards be affected.
Short ships (an item is missing) and miss-picks (the correct item was ordered but the incorrect item was sent out) must be reported to [email protected] within 2 weeks of order delivery in order for Traveling Vineyard to resolve. If reported outside of this 2 week window, resolution will be reached at the sole discretion of Traveling Vineyard.
By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. WINES MAY BE SOLD ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD, WHO ARE USING THE PRODUCTS FOR PERSONAL USE AND NOT FOR RESALE AND ARE NOT INTOXICATED AT THE TIME OF DELIVERY. BY PLACING YOUR ORDER, YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD. When your wine is delivered to you, you will be required to show identification proving that you are at least 21 years old. All orders legally require: Drivers License, Military, Passport, or State ID.
How To Contact Us Your questions and comments are always welcome. Please feel free to email us at anytime by using our “Contact Us” email form or call our customer service line at 877-340-9869.
Direct Selling Association
As a member in good standing of the Direct Selling Association we follow and adhere to the DSA Code of Ethics.
More information: www.dsa.org/ethics