Our Commitment to Privacy
The Information We Collect
When you visit our site, we collect two types of information: personal information you actively choose to disclose (“Active Information”) and information not visible to you that arises out of your browsing of our site (“Passive Information”). Please note that Passive Information is collected on an aggregate and anonymous basis.
1. Personally Identifiable Information
Personally Identifiable Information is information that identifies and is reasonably linked to you. We collect the following types of Personally Identifiable Information as Active Information.
If you register to become an independent Wine Guide to market our products, we will collect Personally Identifiable Information (such as name, address, email address, and telephone number). This Personally Identifiable Information is securely stored and may be accessed on our website. You will be assigned an identification number and select your own password – both are needed to enter the Site and to access your Contact Information. Please safeguard your password in a secure location as we are not responsible for breaches into the system when access is willingly provided.
If you place an order for products, we will collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transactional information). We will use this information to deliver your order, process payment, and to communicate the status of your order.
C. Credit and Debit Card Storage
Credit and debit card information collected at registration or for product orders is used only to process payment for the transaction and, generally, is not retained on our Site. However, you may voluntarily elect to securely store multiple credit cards to be used for product orders.
D. Surveys and Promotions
Occasionally, you may voluntarily provide Personally Identifiable Information to complete surveys and questionnaires or to participate in user polls. We use this information to improve our products and services and to ensure that we are providing accurate data. We may also use your Personally Identifiable Information to provide you with newsletters and other marketing information that coincide with your preferences, if we have your consent to do so. You may customize your marketing preferences, or let us know if you do not wish to receive any promotional materials, by adjusting your Subscriptions & Email options on the Site.
Active Information You Choose to Provide
In order to gain use of the site (become a “user”), we require you to disclose the following information: Name, Address and Phone Number
We use secure socket layer (SSL) encryption to protect the transmission of the information you submit to us when you use our secure online forms. The information you provide to us is stored securely.
2. Passive Information
This refers to information that does not, by itself, identify you as a specific individual. Such information would include the Uniform Resource Locator (“URL”) of the website that referred you to our Site, your Internet Protocol (“IP”) address (a number automatically assigned to your computer whenever you surf the web), your operating system and browser type, and any search terms that you enter on our Site. Our web server aggregates this information in order to monitor the level of activity on our Site, evaluate its effectiveness, and improve the content or our Site in order to make your visit an easy and enjoyable experience.
How We Use the Information Collected
Broadly speaking, persons we employ directly, or as contractors or agents at our direction, use Active Information for purposes of administering our core business functions, such as the fulfillment of orders or services, the furnishing of customer care and support, and supplying the availability of other products or services we think might be of interest to our users.
We use Passive Information to gather information about our users and to enhance our site to make it easier, faster and friendlier for users. Additionally, cookies help us better understand the usage pattern of the people that visit our site, which helps us improve our services. Passive Information may result in your viewing of particular advertising based on your user habits.
We reserve the right to use Active and Passive Information in order to prevent, detect and investigate fraud, security breaches, or any other potentially prohibited or illegal activity.
We may use any Active Information or Passive Information provided to contact you about various changes to our site, new services, features or products we offer. If at any time you do not wish to receive such information, you may “opt-out” of doing so by adjusting your email settings in the back office of the website.
Your Information Relating to Hyperlinks
You might be able to access other websites through our site via hyperlinks. When you do so, you are subjecting yourself to their privacy policies and data collection. Please read the privacy policies of those sites to ensure you agree with the terms before using such sites.
Receiving and Sharing of Information from and with Third Parties
If you are a Traveling Vineyard independent Wine Guide we may disclose your Personally Indentifiable Information to your upline independent representatives for the purposes of the operation of our compensation plan. If you are a Direct Cellars customer we may disclose your Personally Indentifiable Information in relation to your product orders and purchases to the independent representative who introduced you to the Company. Please note that we will not disclose your financial information (credit card details etc)to one of our independent representatives.
We reserve the right to receive information about you from other third party sources that help us update, expand and analyze our records and identify new customers provided that those third parties have consent to share that data with is.
We may disclose anonymous information about user habits to third party advertisers on our site. Should we buy or sell assets of our company, another company may need to review our company’s assets, which might include your information, to make business decisions as to whether to acquire such assets.
How We Secure Active and Passive Information
We secure your Personally Identifiable Information by using reasonable efforts to prevent unauthorised access or disclosure, or accidental loss of Active and Passive Information.
Individual postings on this site and other communications to our office via email or standard mail may not be secure unless we advise you that security measures are in place prior to your submission of information. Therefore, if you choose to communicate with us through these means, you are assuming the risk of doing so and we respectfully request that you do not send or post sensitive information through these means.
Accessing and Correcting Your Information
We take reasonable measures to ensure that any Personally Identifiable Information we collect on our Site is accurate, current, complete, and reliable for its intended use. If you wish to update or otherwise correct Personally Identifiable Information provided to us, you may edit your information online.
Protecting Your Information
We acknowledge your trust and are committed to take reasonable steps to protect Personally Identifiable Information provided from loss, misuse, and unauthorised access. We employ physical, electronic, and managerial processes to safeguard and secure your information.
It is your responsibility to safeguard the password you use to access our Site and to promptly advise us if you ever suspect that your password has been compromised. We strongly encourage you to change your password regularly to prevent unauthorized access. Because your identification number and password are specific to you, you acknowledge sole responsibility for any and all use of our Site conducted with your identification number and password.
Children’s Privacy Protection
We take special care to protect the privacy needs of children and encourage parents to be an active participant in their child’s online activities. Our site does not target and is not intended for children under the age of 18, and we will not knowingly collect Personally Identifiable Information from them. If we discover personal data from a child through our site, we will eliminate that data.
You may opt out of receiving certain marketing communications from us by using the ‘unsubscribe’ link on that marketing communication or by emailing us at [email protected]
We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process it and whether we can achieve those purposes through other means, and the applicable legal requirements.
Data Subject Rights
Changes to this Policy
YOUR USE OF OUR SITE MEANS THAT YOU ACCEPT THE PRACTICES SET OUT IN THIS POLICY. YOUR CONTINUED USE CONSTITUTES YOUR AGREEMENT TO THIS POLICY.
Contact: If you have any questions about this Privacy and Information Transfer Policy, please contact [email protected] or you may reach us by postal mail at
Traveling Vineyard Pty Ltd
4/324 Melbourne Road
North Geelong, 32151