2

Our team

From our Chief Grape Stomper to our Cheerleaders, we are committed to working hard, being kind—and sharing the wine.

This wine gig really is the best job ever—and we love to shout it from the vineyards (and from our World Headquarters in Ipswich, Massachusetts). We believe the best ideas come from our Traveling Vineyard community, and we never make a decision unless it’s the right one for Wine Guides and wine lovers. It’s that simple. We love supporting you every sip of the way!

Got a question? Let’s chat!

Customer service is a top priority at Traveling Vineyard. Our Cheerleaders are available to provide support for wine customers, answer your questions, advise you in your business, and share in your success. We love to talk wine and we love to watch Wine Guides shine. Shouldn’t everyone have their own personal cheer squad?

Frequently Asked Questions

Question
What is a Cheerleader?

A Cheerleader is just that! We’re here to cheer you on and support you should you decide to become an Independent Wine Guide with Traveling Vineyard. The Cheerleaders are also here to support the day-to-day business of Traveling Vineyard and address any Customer, potential Host, or Wine Guide inquiries. We’re your one-stop shop for everything service-related!

Question
I filled out a form, when can I expect to hear from a Wine Guide or Cheerleader?

Cheerleaders are available to support you Monday – Friday, 9:00 AM – 5:00 PM (AEST). They do their best to respond to all inquiries within 24 hours, but do take a break over the weekend to recharge. During peak seasons, hours may be extended to better assist you. If you’re waiting to connect with a Wine Guide, you should hear from them within 48 hours. If you have not, please reach out to our Cheerleaders because there might be a technical snafu with your submission and we will address it ASAP!

Question
How can I try Traveling Vineyard wines?

First, get in touch with a Wine Guide! Every Wine Guide has a personal website where you can order Traveling Vineyard wines and have them shipped right to your door. The best way to try our wines, though, is to have a tasting event and have one of our Wine Guides bring 5 complimentary bottles for you and your friends to sample. It’s a true try-before-you-buy experience!

Question
What is your shipping policy?

Once you place an order, the order is passed along to Traveling Vineyard, who verifies the order and accepts it. Then, our warehouse will send out your order via FastWay or local post depending on your location. Someone 18+ may need to be available to sign for the package when it arrives, depending on your carrier. If you have any questions or concerns about your delivery, make sure to contact our Cheerleaders at World Headquarters who can help you manage your delivery preferences.